Seller Support English/Spanish Language 100% Teleworking en Madrid

Fundacion Adecco is working together with one of the biggest global company in the e-commerce sector with their De&I plan

Seller Support teams act as the primary interface between the company and the Sellers or Vendors. To expand the selection of products available to customers the company engages with Sellers/Vendors who offer their catalog of products on the company`s global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers`/Vendors’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

The Seller Support Associate is an advocate for the

perfect Seller/Vendor interaction. This is done by serving as the first

resolution point diagnosing technical, operational, system and process issues

and propose solutions that will remove barriers to enable resolutions for

Sellers/Vendors. As a subject matter expert in several platforms and

specialties, Associates will educate the Sellers/Vendors on processes, tools,

and standards in real-time. This role requires the ability to multi-task

utilizing a wide variety of software tools to navigate Seller/Vendor accounts,

research and review policies and communicate effective solutions.

Summary

of Responsibilities

- Demonstrates effective, clear and professional

written and oral communication.

- Provides prompt and efficient service to Vendors and

Merchants including the appropriate escalation of Vendors’ issues.

- Maintains a positive and professional demeanor

always portraying the company in a positive light and effectively managing

sensitive issues.

- Demonstrates excellent time-management skills and

the ability to work independently while using departmental resources, policies

and procedures.

- Contributes to a positive team environment and

proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as

quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning

and data interpretation skills and identifies trends to appropriate channel

including improvement suggestions.

- Liaise with other departments such as Customer

Service, Merchant Investigations, or Payments teams as required to resolve

Vendor’s issues and questions.

Requirements

- Must have a home work area that is free of distractions
- Must not be providing dependent care during hours of scheduled work
- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)
- Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline)


BASIC QUALIFICATIONS
Education: High School Qualification required as a minimum, 3rd level qualification preferred
Language - Native or fluent Spanish and English

Technical (Computers & Internet) savvy is required
Data analysis skills and proficiency with Excel is required
Strong prioritization and time management skills, with a high degree of flexibility
Demonstrates effective communication, composure, and professional attitude
A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking
Able to work within a cross-functional team
Fosters a positive team environment and collaboration within the site
Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
Demonstrates effective, clear and professional written and oral communication
Enthusiasm and strong self-motivation
PREFERRED QUALIFICATIONS
Experience within a customer service environment preferred. Desire to expand skills into new areas
Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
Strong prioritization and time management skills, with a high degree of flexibility
Ability to embrace constant change with flexibility and good grace
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Demonstrates effective communication, composure, and professional attitude

Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente.

Permanent role
Working from home job

Porque creemos en el Talento y no en las etiquetas estamos comprometidos con la no discriminación por razón de raza, edad, sexo, estado civil, ideología, opiniones políticas, nacionalidad, religión, orientación sexual o cualquier otra condición personal.

Estos son nuestros principios, los que guían nuestra forma de actuar, nuestra forma de ser, de entender y liderar el mercado laboral.

Referencia: d52dc90e-ca9d-d459-ff21-c62e4fe1ddd2

Delegación: Fundacion Adecco Madrid Norte