Support Desk Analyst con discapacidad en Madrid

Fundación Adecco works together with important company in the video games industry with their inclusion plan for People with Disability

Job Summary

We are seeking a highly trained and experienced support desk analyst to manage support for our studies.
The successful candidate will be responsible for managing the provision of IT support and service desk operations for our local offices and ensuring efficient and effective service to our internal users.
This is an excellent opportunity for an IT Specialist with excellent communication, who is looking to make an impact within a fast-paced and dynamic environment.
This role reports to the Head of Local Support and will involve working closely with colleagues in other offices/countries to deliver a seamless service to our users.
This position is 100% on-site in Madrid's office. Support on-site for Barcelona and Málaga offices could be occasional, the position requires availability to travel.

Key Responsibilities and Activities

Perform Day to Day Helpdesk responsibilities including but not limited to responding to IT tickets, troubleshooting and new joiner onboarding, in accordance with current IT standards and updates.
Document, track and monitor/a all help desk interactions to ensure a timely resolution and maintaining thorough communication with the user until the help desk request is rectified.
Maintain all local IT infrastructure such as hardware, software, and networks together with the Global Infra Team
Maintain high levels of IT security through access controls, VPN, backups, and firewalls, together with the Global Security Team.
Supervise Active Directory, including but not limited to performing cross platform audits of AD objects and user permissions, manage user accounts on Active Directory/Azure (creation, deleting, permissions and VPN access), develop and manage organizational units, and maintaining E-mail address and distribution lists in MS/Google Workspace environments.
Maintain existing deployment servers and windows update services.
Conform to and enforce Companys IT security policies.
Research questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
Maintains accurate IT Assets (hardware and software inventory).
Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business

Technical skills:

Proven work experience in a customer service or Helpdesk role (2-3 years).
Strong knowledge of first- and second-line support operations.
Advanced proficiency in MS environments and Google Workspace.
Hands on experience in computer software and hardware, and a variety of internet
applications, networks and operating systems is a must.
Strong knowledge of commonly used concepts, practices, and procedures within IT
industry standards and corporate help desk procedures.
Basic Knowledge on Firewall, switch, router management is IT a must.
Fluid in Spanish and English is a must.
Knowledge in best practices and project management (ITIL, Agile, etc.) is an
advantage.
Knowledge of ServiceNow and industry trends.
Experience within a Global business services environment and ideally video games
development and/or working in a highly technical development environment.

Behavioral Skills:

Possesses strong analytical skills to diagnose problems (hardware, software, IT devices network, and determine appropriate solutions.
Knowledgeable on basics Network management.
High-level of problem-solving skills.
Strong interpersonal and collaborative skills.

Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente.

Salary range for this position is: 23.000-25.000 BA.
Medical Insurance.
Flexible Retribution.
23 vacation days + 3 personal days + 1 day off during your birthday.

Porque creemos en el Talento y no en las etiquetas estamos comprometidos con la no discriminación por razón de raza, edad, sexo, estado civil, ideología, opiniones políticas, nacionalidad, religión, orientación sexual o cualquier otra condición personal.

Estos son nuestros principios, los que guían nuestra forma de actuar, nuestra forma de ser, de entender y liderar el mercado laboral.

Referencia: 58165b47-c15a-738b-e980-49abe5c9110c

Delegación: Fundacion Adecco Madrid Norte