Seller Support English Language 100% Teleworking en Madrid

Fundacion Adecco is working together with one of the biggest global company in the e-commerce sector with their De&I plan

Seller Support teams act as the primary interface between the company and the Sellers or Vendors. To expand the selection of products available to customers the company engages with Sellers/Vendors who offer their catalog of products on the company`s global eCommerce platforms. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Sellers`/Vendorsneeds, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Summary of Responsibilities

- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Vendors and Merchants including the appropriate escalation of Vendorsissues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendors issues and questions.

Requirements

- Must have a home work area that is free of distractions
- Must not be providing dependent care during hours of scheduled work
- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)
- Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline)


BASIC QUALIFICATIONS

Education: High School Qualification required as a minimum, 3rd level qualification preferred
Language - Native or fluent English and Spanish

Technical (Computers & Internet) savvy is required
Data analysis skills and proficiency with Excel is required
Strong prioritization and time management skills, with a high degree of flexibility
Demonstrates effective communication, composure, and professional attitude
A great deal of personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking
Able to work within a cross-functional team
Fosters a positive team environment and collaboration within the site
Approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers
Demonstrates effective, clear and professional written and oral communication
Enthusiasm and strong self-motivation

PREFERRED QUALIFICATIONS

Experience within a customer service environment preferred. Desire to expand skills into new areas

Personas con discapacidad: Será necesario disponer de un Certificado de Discapacidad oficial igual o superior al 33% emitido por el organismo público competente.

Permanent role
Working from home job

Porque creemos en el Talento y no en las etiquetas estamos comprometidos con la no discriminación por razón de raza, edad, sexo, estado civil, ideología, opiniones políticas, nacionalidad, religión, orientación sexual o cualquier otra condición personal.

Estos son nuestros principios, los que guían nuestra forma de actuar, nuestra forma de ser, de entender y liderar el mercado laboral.

Referencia: 8663e002-e871-6ade-5a4d-29ff00bbbba9

Delegación: Fundacion Adecco Madrid Norte